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CCCA_V5No4_Handbreak-FIN_CCCA_V5No4_Handbreak-V1.qxd 11/20/11 10:24 PM Page 27 TIPS FOR TRAINING Feature It’s necessary, but it doesn’t have to be evil. Here, some tips from the trenches for effective legal compliance training sessions that your sales and marketing departments will want to attend: Choose training topics collaboratively: Discuss potential topics with business leaders and ask them what they feel they need to The appeals process demands detailed know about. and discriminating analysis of the existing record. It rewards the insight Make it convenient: Often, the best time to hold a session is dur- ing regular business meetings or offsites, when you’re likely to to identify and articulate a strategy capture the most people, says Letson. But training sessions can upon which a case will turn. It favours also be part of departmental meetings, as online modules, or those with an intimate understanding of “lunch and learn” sessions. the procedures and perspectives that Make it business friendly: “Instead of presenting it as ‘legal define our appeal courts and Supreme training’ I’ll package a session as ‘Successful dealmaking,’ or Court. It is an unforgiving environment ‘How to get the deal done,’ says Letson. It really makes it relevant for those who approach unprepared. to the audience.” In the appeals process, Open it up: Invite your outside counsel, your advertising agency, and their legal counsel to your compliance training sessions, he who wins last, wins. suggests Di Leonardo. “That way, you know you’re all on the same page.” Call us. Keep it positive: “People are quickly turned off by a list of ‘10 things not to do,’” says Letson. “They’re much more attracted to advice that helps them get things done.” Empower: “We explain every clause in the template contract until they really get it,” says Preston. “Then they can use the informa- tion when they negotiate. Instead of coming back and saying, ‘Your agreement is too harsh,’ they’ll come back and say, ‘Okay. So I got them to agree to everything except for these couple of Toronto: 416 867 3076 clauses, and I’m wondering, are you able to bend on this?’ and Earl Cherniak, Q.C., Kirk Boggs, Mark Freiman, then they really understand the contract instead of never having Kirk Stevens, Jasmine Akbarali, Brian Radnoff, read the thing.” Cynthia Kuehl London: 519 672 4510 Help them work with you: “In every legal training, we spend 5 to Peter Kryworuk, Ian Leach, Andrew Murray, 10 minutes talking about how to work with the legal department,” Carolyn Brandow says Letson. Explain who does what sort of work, how long it takes to process certain requests, what information the depart- Lerners LLP is 100-plus lawyers with a proud history ment needs and when, and how to access and use self-help legal of 80 years of successful litigation. tools like nondisclosure or vendor agreements. www.lerners.ca/appeals