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Feature Brian Armstrong Executive vice-president and general counsel Bruce Power Kincardine, ON. Key Performance Indicators (KPIs), he says, are “a really important oppor- tunity to shift expectations, shift behaviours, including consumption patterns.”When put to good use, they can “shift the type of work that legal does away from operational support to more strategic and developmental contri- butions,” in a way that’s more in line with “overall business goals and objec- tives,” he explains. Case in point: The Bruce Power law department review begins not with the mission statement of the law department, but with the Bruce Power corporate vision, mission statement and values — and then, moves on to the mission statement of the law department. “Our vision is the corporate vision,” says Armstrong. The strategic focus metric — which Armstrong rates second in importance behind client satisfaction — figures prominently in the nine page“highlights”that follows the corporate vision and mission statement page. Armstrong AUTOMNE 2011 CCCA Canadian Corporate Counsel Association 29